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Delivery Information

Delivery is made ​​by FAN Courier Exclusively for orders from and to Romania. Delivery time may vary depending on location and can be dispatched in 24 hours to 48 hours.

To check how long will it take for the product to arrive, contact our orders department at orders@luciabella.ro. Lucia Bella reserves the right to confirm the order before meeting the demand, by contacting the clients.

Order processing may take up to 1-3 days for products in stock or 15 to 20 business days in the periods in which campaigns are running discounts, promotional offers and clearance periods.

Any order is subject to a consequent verification of the stock availability. LUCIA BELLA tries to keep as much as possible a real-time correlation between the stock and the products presented on the website.

If the customer is not found at the stated address, he will be contacted by telephone by the courier company.

The receipt of the products stands as the customer’s acceptance that the goods have arrived in good condition. The invoice stands as the sale and purchase agreement under the Romanian legislation. The customer explicitly agrees upon signing the delivery note that he received the product (s) and that the product (s) is (are) according to his/her order and to his/her needs.

LUCIA BELLA reserves the right to delay or cancel deliveries for the products ordered if the orders can not be met for reasons beyond LUCIA BELLA’s capacity, including fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other impediments of  majorforce under Romanian law usage.

The maximum amount of damages that can be paid to any customer by LUCIA BELLA in case of failure of delivery or improper delivery is the amount received by LUCIA BELLA from this client.