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Terms & Conditions

Online orders + 40 786 083 544

TERMS AND CONDITIONS

  1. Intellectual property rights
  2. Registration
  3. Pricing policy
  4. Payment
  5. Delivery
  6. Returns
  7. The quality of the hosting services, the links to other websites, and malfunction errors
  8. Subscribing and unsubscribing to the newsletter
  9. Privacy policy
  10. Final

 

The site www.luciabella.ro  referred as luciabella.ro is the property of S.C. LUCIA BELLA FASHION S.R.L. registered in Romania, Bucharest located on 70, Baicului Street, ap. 4, district 2, J40/963/2012, CUI : RO 29615764 .
By using this website, you agree to the terms and conditions below. We recommend reading them carefully. LUCIA BELLA reserves the right to change these terms and conditions without any other notice. The latest version can be found on this page called “Terms and conditions”.

LUCIA BELLA guarantees a limited access to the user, for personal interest (online orders, information), on luciabella.ro website and it does not grant the right to download or modify partially or totally the website, to reproduce the website partially or totally, to copy, sell / resell or capitalize on the website in any other manner, without the written agreement of LUCIA BELLA.

1.      Intellectual property rights

The entire content of the luciabella.ro website – images, texts, graphics, symbols, graphic elements, e-mails, scripts, software and other data – is the property of International LUCIA BELLA and is protected under the Law for the protection of copyrights (LAW no. 8/1996) and the Laws Concerning intellectual and industrial property. Unauthorized use without the Approval of LUCIA BELLA of any of the elements above is punished as per the Laws in force. You are permitted to use the luciabella.ro website only as expressly limits specified in this document.

2.      Registration

To use some of the services or features made available to you on luciabella.ro website you will need to register and create an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address office@luciabella.ro. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify LUCIA BELLA on office@luciabella.ro  immediately of any breach of security or unauthorized use of your account.

3.      Pricing policy

The products and services offered by LUCIA BELLA on the website luciabella.ro

LUCIA BELLA reserves the rights to select its customers. Products sold through luciabella.ro are accompanied upon delivery by the fiscal invoice, as required by law. The products and services are offered according to the provisions of this document and depending on how much our stock allows us to offer. For this reason LUCIA BELLA reserves the right not to honor an order if the product becomes no longer found in the current offer.

The prices shown on the website are in RON and is inclusive of VAT (24%) and do not include shipping costs. The purchase price printed on the invoice will be the same as the one established by the LUCIA BELLA sales consultant upon order confirmation as firm order, or, in the case of orders with direct online payment by credit card, the price will be published on the website at the time of the acquisition.

Despite our efforts, some products may have the wrong prices on the website, as they may be set wrongly by our computer application. In these conditions, the final price is always the one accepted by the customer in the discussions with LUCIA BELLA sales consultants. If the real price of the product is higher than the price displayed on the website, our sales consultants are entitled to meet your demand for delivering the product at the price published on the site, only to the extent that we are able to do this, as you are also entitled to refuse the order. If the actual price is lower than the price published on the site the price and you have paid the higher price in advance, the difference will be refunded based upon a mutual agreement, but no later than 30 days from the receipt of product .

LUCIA BELLA offers no guarantee, expressly or implied, including but not limited to the operation of this site, the information, the accuracy of the descriptions, the update of the content, the products on the website and their suitability for a particular purpose. Users expressly agree that the use of this site and of its products or related services is at their own risk, with the only derogation that LUCIA BELLA is obliged to grant users the right of terminate the contract according to the law, as detailed below in this document. The images published on this website are examples of the products and the products supplied may differ from the images shown in any way (color, accessories, appearance, etc.).

4. Payment

The payment for the products ordered on luciabella.ro website can be done at the time of the courier delivery (cash on delivery) or in advance.

Advance payment can be made by payment order or by credit card. The payment confirmation must be sent to LUCIA BELLA at the email address: orders@luciabella.ro.

In case of advance payment, the delivery will be made ​​only after the money are transferred to the Lucia Bella bank account.

Products ordered must be paid in full, otherwise there will not be delivered. The orders placed on the website and paid online by credit card on the luciabella.ro website are processed by MobilPay company which is specialized in secure online payments.

Your card details and personal information needed for the payment are not viewed or stored by luciabella.ro website.

LUCIA BELLA reserves the right to require in some cases the advanced payment of the products.

5.      Delivery

Delivery is made ​​by FAN Courier Exclusively for orders from and to Romania. Delivery time may vary depending on location,  and can be dispatched in 24 hours to 48 hours.

To check how long will it take for the product to arrive, contact our orders department at orders@luciabella.ro. Lucia Bella reserves the right to confirm the order before meeting the demand, by contacting the clients.

Order processing may take up to 1-3 days for products in stock or 15 to 20 business days in the periods in which campaigns are running discounts, promotional offers and clearance periods.

Any order is subject to a consequent verification of the stock availability. LUCIA BELLA tries to keep as much as possible a real-time correlation between the stock and the products presented on the website.

If the customer is not found at the stated address, he will be contacted by telephone by the courier company.

The receipt of the products stands as the customer’s acceptance that the goods have arrived in good condition. The invoice stands as the sale and purchase agreement under the Romanian legislation. The customer explicitly agrees upon signing the delivery note that he received the product (s) and that the product (s) is (are) according to his order and to his needs.

LUCIA BELLA reserves the right to delay or cancel deliveries for the products ordered if the orders can not be met for reasons beyond LUCIA BELLA’s capacity, including fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other impediments of force majeure under Romanian law usage.

The maximum amount of damages that can be paid to any customer by LUCIA BELLA in case of failure of delivery or improper delivery is the amount received by LUCIA BELLA from this client.

6.      Returns

Customers from Romania may cancel the agreement without giving any reason within 10 days under OG 130/2000 by Law 51/2003 on the legal regime of remote contracts, only in writing, by email at orders@luciabella.ro, and may return the product / products in the same period of 10 days, only if in perfect condition, including packaging, accessories and related consumables.

Thus, the items purchased from luciabella.ro can be returned according to the law, within 10 working days from their receipt by courier.

Before returning the product, it is mandatory to notify by telephone (0786.083.544) or email (orders@luciabella.ro) your intention to return an item / multiple items.

The product will be returned only if it is in perfect condition, including the packaging with its afferent accessories. WARNING – Returned products must be repackaged in boxes.

Also, we do not accept the returning of the products showing physical signs of use or wear, as well as chipping, scratching, etc. If changes are found in the product due to causes other than those strictly related to the transportation or the delivery, LUCIA BELLA is not obliged to repay the amount paid for the product.

The returning of the product will be made at the expense of the client, using the same shipping service that was done for sending it – FAN COURIER.

Products can be returned without the need of stating a reason for their return .

The returned product must be accompanied by a copy of the fiscal invoice.